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Privacy Policy

Effective September 17, 2026

At Promptless, accessible from gopromptless.ai, your privacy is of paramount importance to us. This Privacy Policy document outlines the types of personal information that is collected and recorded by Promptless and how we use it.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

The information we collect depends on how you interact with Promptless, the products and features you use, and the configuration selected by you or your organization.

Account and organization information

We collect information used to create and administer accounts and organizations, including your name, work email address, organization name, role, authentication identifiers, account preferences, and organization membership. Organization administrators may provide information about users they invite to the Services.

Billing and commercial information

If you purchase the Services, we collect billing contacts, subscription and plan information, transaction records, and related commercial information. Payment-card information may be collected and processed by our payment providers rather than stored directly by Promptless.

Customer Content

We collect content that you, your organization, or your authorized users submit to or create through the Services. Depending on the features used, Customer Content may include documentation, configuration files, instructions, prompts, uploaded files, screenshots, generated drafts and suggestions, comments, approvals, feedback, and other materials provided while using the Services.

Information obtained from services that you connect to Promptless is described separately under “Connected Services and Customer Content.”

Communications

We collect information you provide when you contact us, request support, schedule a demonstration, participate in product research, provide feedback, or otherwise communicate with Promptless. This may include the contents of your communication and related contact information.

Usage and technical information

When you use the Services, we may automatically collect information about your interaction with them. This may include your IP address, browser and device type, operating system, pages and features accessed, actions performed, referring URLs, timestamps, session information, diagnostic information, error reports, and security logs.

Cookies and similar technologies

We use cookies and similar technologies to maintain sessions, remember preferences, understand use of our website and Services, measure the effectiveness of communications, and protect against fraud or misuse. Additional information appears under “Cookies and Tracking Technologies.”

Information from other sources

We may receive information from organization administrators, authentication providers, payment providers, analytics providers, business partners, and services that you choose to connect to Promptless. The information received depends on the source, your configuration, and the permissions granted.

2. Connected Services and Customer Content

You or your organization may connect Promptless to third-party services. When a service is connected, Promptless receives the information that the connection and its granted permissions make available. Depending on the service, this may include account and workspace identifiers, user profile information, repositories and change history, source code, documentation and files, messages and conversations, issues and support tickets, comments, attachments, and related metadata. We refer to this information as "Connected-Service Content."

We use Connected-Service Content to provide the features requested by you or your organization. This may include monitoring configured events, retrieving relevant context, identifying documentation or instruction changes, generating suggestions, performing actions that users request or approve, maintaining integrations, providing support, and protecting the security and reliability of the Services.

We may disclose Connected-Service Content to service providers that help us operate the Services, including hosting, infrastructure, and artificial-intelligence service providers. These providers may process the information only to perform services for Promptless and are subject to contractual restrictions. We do not sell Connected-Service Content or use it for advertising.

We restrict access to Connected-Service Content using technical and organizational controls. Authorized personnel may access it when necessary to provide support, investigate security or reliability issues, comply with law, or perform other activities authorized by you or your organization.

We retain Connected-Service Content for as long as reasonably necessary to provide the Services, satisfy the purposes described in this policy, comply with legal obligations, and resolve disputes. Disconnecting a third-party service prevents Promptless from receiving new information through that connection, but may not automatically delete information previously processed or retained by Promptless. You may request deletion of retained information by contacting help@gopromptless.ai.

3. How We Use Your Information

We use personal information and Customer Content for the following purposes:

  • Provide the Services: To operate the website and products, authenticate users, maintain accounts and organizations, process Customer Content, manage integrations, and provide the features requested by you or your organization.
  • Provide AI-assisted features: To analyze relevant Customer Content and generate documentation, instructions, suggestions, summaries, and other outputs requested through the Services.
  • Administer subscriptions: To process purchases, manage subscriptions, issue invoices, maintain transaction records, and communicate about billing.
  • Provide support: To respond to questions, investigate reported problems, troubleshoot integrations, and communicate about service requests.
  • Maintain security and reliability: To authenticate access, monitor service health, prevent fraud and abuse, investigate security incidents, enforce our agreements, and protect Promptless, our customers, and users.
  • Understand and improve the Services: To evaluate feature usage, diagnose errors, improve performance and usability, and develop new features. Where practical, we use aggregated or de-identified information for these purposes.
  • Communicate with you: To send operational notices, product updates, security messages, and other information related to your use of the Services.
  • Market the Services: To provide information about Promptless products, events, and offers. You may opt out of promotional communications at any time.
  • Comply with legal obligations: To comply with applicable law, respond to lawful requests, resolve disputes, enforce our agreements, and establish or defend legal claims.

Promptless does not sell Customer Content or use it for advertising. We may use Customer Content to configure or improve functionality that is specific to you or your organization when that use is requested or authorized.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to delete your account or request the removal of your personal information, please contact us at help@gopromptless.ai.

5. Cookies and Tracking Technologies

Promptless uses cookies and similar tracking technologies to enhance your user experience and gather information about website usage. Cookies are small files that are stored on your device when you visit our website. These cookies help us understand your preferences and improve our site’s functionality.

You can manage your cookie preferences through your browser settings, including blocking cookies or receiving notifications when a cookie is being set. However, please note that some features of our website may not function properly if cookies are disabled.

6. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following situations:

  • With service providers: We may share your information with third-party vendors who perform services on our behalf (e.g., payment processors, email service providers). These service providers are contractually obligated to protect your information and use it solely for the purposes for which we disclose it.
  • Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner.
  • As required by law: We may disclose your information to comply with legal obligations, protect our rights, or investigate fraud.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request the correction of inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal information under certain conditions.
  • Restriction: You can request the restriction of processing your personal information.
  • Portability: You may request a copy of your data in a structured, commonly used format.
  • Opt-out: You can opt-out of receiving promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us at help@gopromptless.ai. We will respond to your request within the timeframes required by law.

8. Security of Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any external websites before submitting any personal information.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child under 13, we will take steps to delete that information. If you believe we have collected information from a child, please contact us at help@gopromptless.ai.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

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