Promptless subprocessors
Promptless uses a number of third party services to deliver our services. This page provides high-level information about the subprocessors that Promptless uses to deliver our core docs automation service. For more detailed information about our security practices, data handling procedures, and privacy commitments, please schedule a call with our team by contacting us at security@gopromptless.ai.
Language models and AI infrastructure providers
Section titled “Language models and AI infrastructure providers”Promptless is designed with a model-agnostic architecture, providing flexibility and choice in AI language models used for documentation generation. This approach offers several key advantages:
Model Selection
- Support for multiple leading language models
- Ability to switch between different model providers
- Custom model integration capabilities
- Performance optimization across different model types
Enterprise customers have additional flexibility:
- Use of cloud-provider-hosted model deployments
- Use of customer-managed model deployments
- Custom model fine-tuning options
- Model performance monitoring and optimization
- Dedicated model resources
Note: We may recommend certain models for different parts of the documentation process, based on what produces the best output for each use case. You make the final choice of architecture. Currently, the default configuration for cloud-hosted customers accesses models through AWS Bedrock. The platform remains model-agnostic and supports a variety of models, including open-source and custom models.
Note: Regardless of model choice, Promptless does not use customer data for pre-training or fine-tuning language models.
Current subprocessors
Section titled “Current subprocessors”Infrastructure and hosting
Section titled “Infrastructure and hosting”- Amazon Web Services (AWS)
- Primary cloud infrastructure provider
- Data center locations: Primary is us-east-2, with secondary locations in other US regions
- Services used: EKS, EC2, S3, RDS (Aurora), Lambda
Authentication and security
Section titled “Authentication and security”- Clerk: User authentication, SSO, identity management, and security token services
Monitoring and analytics
Section titled “Monitoring and analytics”- DataDog: Infrastructure monitoring, application performance monitoring, log management, and security monitoring
- Sentry: Error tracking and monitoring
Third-party integrations
Section titled “Third-party integrations”Promptless supports a number of third-party integrations that customers can choose to use in their projects, such as GitHub, Slack, Linear, Jira, and more.
For the most current information about our subprocessors, please contact us at help@gopromptless.ai. For specific security requirements, contact security@gopromptless.ai.